Refund policy

The 30-Day Guarantee (changed your mind)

You have 30 days from the delivery date to try your JelaBoo suit. 
Not satisfied, for any reason? You get a full refund. In most cases 
you won't even need to ship the suit back — we'll confirm the 
details in our reply. One guarantee claim per order.

Damaged, wrong, or missing item

If your order arrives damaged or incorrect: contact us within 30 
days of the delivery date with your order number and a photo of the 
item received (required for damaged or incorrect items). We'll send 
a free replacement or a full refund — your choice. If your order 
hasn't arrived within 45 days of shipping, we consider it lost: you 
get a free reshipment or a full refund, no photo needed.

How to make a claim

Email heyjelaboo@gmail.com (or use our Contact page) with your 
order number. We reply within 24 hours. Refunds are issued to your 
original payment method within 5-10 business days after 
confirmation, with an email the moment it's processed.

Exchanges

Need another size or color instead? Tell us in your message and 
we'll arrange an exchange instead of a refund. If baby is between 
sizes, we recommend sizing up.

What's not covered

Claims made more than 30 days after delivery, and normal wear from 
use or washing outside the care instructions (machine wash cold, 
gentle cycle, tumble dry low). That's it — no other fine print.